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JW
Julian W

1 reviews | Active since Sept 2017

29 May 2018, 07:30

Mtn No faith in useless company

Today I look at my invoice and notice a higher amount than usual. My one number has been double billed for the month of May 2018! This is my second complaint in a week about useless mtn and *********** people working there. I managed to log a call this morning. Now hoping it will get resolved but I doubt because no one knows what they doing. If this is not resolved in the next 24 hours. I will put a stop order in my whole account as I am not interested in credit notes when I have been billed more than 2 years on this one number for the same amount only to pick up and do mtns work for them. I like any other person have a budget for all things I pay for and don't have more money available to pay mtn more and wait for a credit. You should be out of pocket not me. I surely wasn't the *********** one!!!! This is theft and I will report it to the police and go see my lawyer to take this matter further for me!!!!!

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Replies (2)
JW
Julian W's update29 May 2018, 13:50
Reviewer Update
Alice please confirm the status on this request as I do not have additional funds to foot the extra money due to mtn incompetence. This has to be storted out before close of business today otherwise I will enforce my bank to put a stop order on the whole account! Awaiting your urgent response Julian
JW
Julian W's update30 May 2018, 07:49
Reviewer Update
Good morning Alice, I still don't have a reply after you made it clear you will revert back to me. You clearly showing me that you are just as *********** as all the other people who has been wasting my time for the last week with all my queries still unresolved. I will make contact with the obusman today to lay formal complaint and I will open a case of theft against mtn for incorrect billing due to pure negligence and total disregard of policies and procedures and null customer service experience!!!!