MTN - No customer service or feedback.

My husband ordered his upgrade and on the 29th July was waiting for delivery. To date NO ONE knows what is going on or where the phone is and i BET that MTN will still bill him for this month regardless. I find this totally unacceptable. Not only that, when you call the MTN number we waiting for 3 hours plus to NOT get through to a customer agent for service!!!! My faith is lost in MTN and we are thing of changing networks.