MTN - No Customer Service

MTN have suspended my cell phone services for supposed non-payment. Payment was made via their MyMTN app, and this was confirmed with my bank statements, but for some reason it does not register on their system. But here is the real problem. Try and contact their customer service center. It is absolutely pathetic. You get these automated voice services that run in a loop of absolutely useless options, most of which refer you back to their MyMTN app, which clearly didn't work. An email to their customer service is just as useless, I received an automated response giving me a reference number and a message that it could take up to 8 hours for assistance. Well 8 hours came and went and no response from MTN. So here I sit with no service and no way of getting a response from MTN as far as I have been able to find.