MTN = ***** = No customer service

I whish I could give a negative rating.....

An account was *****ulently opened in my company name.

I immediately reported this to the ***** help line, who assured me the account has been stopped - this turned out to be false.

They also indicated that a ***** reference number would be supp**** as soon as I submit the docs they request via mail - this also turned out to be a lie.

They did sent a mail asking for supporting docs. I immediately supp**** the required docs, but then a few days later they asked for more docs. The additional docs were supp**** on 26 July 2024, and still no reference no.

I also phoned 2 days ago, they could not give me a ref no, only promised to escalate internally and I would get a ref no within 48 hours - another lie, still no ***** ref no...

In the meantime we are receiving threatening letters from MTN for the outstanding account which we did not open, and reported as *****ulent the moment we became ware of it.