1 reviews | Active since Nov 2017
MTN NO CUSTOMER SERVICE
My name is Mrs Naidoo , and went online to MTN direct and did an upgrade . The phone was faulty and was sent in on the 31/10/2017. I am left with no cell phone. I keeping calling your call centre, have have been dealing with a bunch of idiots who clearly have no idea what customer service is all about. 1. Jonelle Naidoo 2. Silindile ( supposed to be an office manager) 3. Devashin( this is a laugh he was supposed to contact me last Wednesday - yesterday I reached him- he said I got my own customers to worry about) when I asked why he did not contact me, he had such a bad attitude (calls are recorded MTN ) should listen to what there customer service agents promise and not deliver. 4. Tracy 5. Jen 6. Nolleen 7. Andile Anyway after being left without a phone for 3rd week i have decide that after being a loyal customer to MTN for a number of years I would like to cancel this contract. I sent numerous emails to MTN no response, and retensions@mtn to cancel.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to get in touch with you for assistance with the complaint.
We have called *** on voice mail and *** we have been informed that you are not at home @2:44.
We have called our repair center on *** for assistance they cannot picked up information with your cell number or IMEI number we have on the system.
We do require the following information
IMEI :
Make and Model:
CELL number that was used in the device:
Store name where the device was hand in for the assessment request:
Date: 31 October 2017
You can contact our repair center help desk as well on *** for online assistance.
Due to the long wait for the device repair we will pass a goodwill credit for 1 months subscription fee, this will reflect against the account next week only.
Early termination fee will apply if you require cancellation.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to get in touch with you for assistance with the complaint.
We have called *** on voice mail and *** we have been informed that you are not at home @2:44.
We have called our repair center on *** for assistance they cannot picked up information with your cell number or IMEI number we have on the system.
We do require the following information
IMEI :
Make and Model:
CELL number that was used in the device:
Store name where the device was hand in for the assessment request:
Date: 31 October 2017
You can contact our repair center help desk as well on *** for online assistance.
Due to the long wait for the device repair we will pass a goodwill credit for 1 months subscription fee, this will reflect against the account next week only.
Early termination fee will apply if you require cancellation.
Kind Regards,
Alice van der Merwe
Best regards,