MTN No customer service

I have been trying to obtain the upgrade dates for our MTN contracts for well over a month now without success. The customer care email has an auto reply service that keeps sending the same lame phrase back thanking you for your valued support and that they will speed up the process for your request soon etc. To this day I have had no feedback. The call centres and head office telephones haven't been working so it is impossible to get a call through to complain. Calling the Secunda Mall Branch you can hardly hear because of all the laughing and conversation in the background about lunch and food. The only person who assisted me in a way was Pearl but unfortunately one person is not enough to help us stomach the bad service from MTN anymore. Good ridden as soon as my contracts expire.