MTN NO CUSTOMER SERVICE
<p>I upgrate my contract on the 1st of December 2015 i choose a Sony Experia S50, after a few days it just goes off when i connect it to the charger it goes on again I went back to the store numerius times tey told my to restore the factory setting wich i did it still went dead every few days at the 4th of April 2016 i took it back to MTN at these stage they told me that all that phones of the December batch does that. They told me they will send it back and they will ***et the phone and give me another phone they also told met that it will take 2 weeks at the most this is now 34 days ago and no one seem to know where the phone are. In the mean time i am paying my contract with no phone to use!!!!Can anyone help me Please!!!!</p>
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We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
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Kind Regards
Siphumezo
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Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***