MTN NO CUSTOMER FAIRNESS!

<p>A year ago I cancelled my contract with MTN as the contract had reached its 24 month period.</p> <p>On the 09 March 2017, I pulled my Credit Report from TranUnion just to find that I have been handed over to attorneys.</p> <p>I then sent MTN an email regarding this as now I was unable to apply for a rental as my score was bad.</p> <p>Since the email sent to MTN there was no feedback until Tuesday the 14th of March when I received a phone call from Shapiro Shaik demanding that I must make a cash payment of something like R 1500.00.</p> <p> </p> <p>Firstly: MTN where is the customer service or fairness in this?</p> <p>I have never received notification that I owe MTN any money, this has never been disclosed to me in any terms, not writing, not email and no telephone call.</p> <p> </p> <p>Secondly: why only since I enquired about this did I get a phone call from your Attorneys demanding that I make a cash payment?</p> <p>I will not be held responsible for any Attorneys fees!</p> <p> </p> <p>Thirdly: I sent MTN customer service, legal department as well as the NCA an email listing my complaints and since Tuesday the 14th of March I have not received any feedback or even a confirmation of receipt!</p> <p> </p> <p>I do feel that this is poor service and there is no fairness with the way this matter is being dealt. </p> <p>Oh and not to mention, all because of this I am unable to get any credit?????</p> <p> </p> <p>Wheres the Customer Service? Where are you treating the customer fairly??????</p> <p> </p> <p> </p>