MTN no customer care

MTN does not care one iota, they are not replying to emails and keep telling me to wait 24 hours. I cannot understand how the call centre is once again offline and the complaints, ***** and customer care department does not reply. This is the worst experience I have had with a company. For other people who have complaints please remember ICASSA is an option and the process is easy so MTN will actually start to do their jobs if compliants are lodged. Sick and tired of the run around. Its been 2 months and no issue has been resolved