MTN, NO CONTRACT, STILL PAYING

<p>I app**** for a contract from mtn in November 2014, I specifically requested to keep my current mobile number, as this was not done (confirmed by Adrian Mokoena MTN Alberton City) i requested the contract to be cancelled .I was requested to return the handset, which I did return to MTN Alberton City(Adrian Mokoena). I was then given a collection number (RTT Collection Number:KV ********** (Collection Confirmed with RTT: MTN SP : M ********** )<br />MTN Collection Number:M ********** ) per email from Elton Da Gama/Collections Contact Centre Agent/After Sales Contact Centres) as proof of return of the handset and was assured that the contract will be cancelled. <br /> <br />But then money was deducted from my account and i went back to MTN Alberton city to query, i was again assisted by Adrian, but he then advised that i should contact the customer care centre for assistance, which I did and yet again not assisted by Nontethelelo Ncube/MTN Retentions who referred me back to Adrian at MTN Alberton City, who then yet again not give me any feedback or assist in preventing money being *******ly deducted from my account . I then sent numerous emails to Adrian and MTN customer care to assist in getting the matter sorted, but received a email from Patience Moloko/MTN Retentions with comment (Please be advised that cancellations dept have no records of a cancellation request, the below mail has been emailed to Adrian Mokoena to assist you )<br /> <br />I then went back to Adrian who could not assist me, I requested to speak to the store manager in order to get the the matter resolved.<br />I was assisted by Humbulani Claudious Nedane, who then sent emails to Retentions Manager's direct reports<br />Subject: FW: IMEI tracing 1(Can you please assist with the attached, the handset was returned back, attached proof, can you please check why the contract is not cancelled?)2(Good day,Can you please assist with the collection number below, the client returned the unit and the contract is still not cancelled?)<br /> <br />I went to see him and sent him emails numerous times, trying to get the matter resolved, he eventually told me that he cannot assist me further as he does not get any response from emails sent to (Retentions Manager's direct reports)<br /> <br />The handset obviously disappeared between MTN Alberton city and it's destination after it was handed in by me, probably due to the poor service, evident in the numerous emails sent in trying to prevent money *******ly deducted from my account for a service/equipment I do not have<br /> <br /> <br />I tried to follow the Complaints Handling Procedure: as per your website with obviously no result as I was unable to make any progress since December 2014, after numerous emails/visits to the MAN store/customer ********** manager's direct ********** money still get *******ly deducted as the contract was cancelled and the handset retuned to the Albertan MAN store, as per above collection number.<br /> <br />Please advise the way forward in resolving this,as this is a shocking display of not poor service, but the lack of any<br /> <br />M van Onselen<br /> ********** 994</p>