DB
Daan B
1 reviews | Active since Nov 2018
22 Oct 2021, 11:38
MTN - no connection when making call
I have not been able to make or receive calls since 18 October. Date is fine. The phone is on 4G for data, but changes to H when I use the phone for voice calls, or signal disappears altogether. I have reported on MTN's website and was sent a questionnaire which I sent to their network coverage enquiry email address. I made another enquiry, including the ref number MTN sent me, and received the same questionnaire again this morning. In the meantime I still can't make or receive calls after 4 days without getting any answer from MTN. Does anyone else experience the same? Regards, Daan
Helpful (0)
Replies (1)0
Replies (1)DB
Daan B's updateReviewer Update
23 Oct 2021, 15:36 I have not been able to make or receive calls since 18 October. Data is fine. The phone is on 4G for data, but changes to H when I use the phone for voice calls, or signal disappears altogether. I have reported on MTN's website and have been sent the same questionnaire 4 times from different people. In the meantime I still can't make or receive calls now after 6 days without getting any sensible answer from MTN, only that they will look at the problem. I have about 20 emails from the, but no action. Regards, Daan
DB
Daan B's update23 Oct 2021, 15:36
Reviewer Update
I have not been able to make or receive calls since 18 October. Data is fine. The phone is on 4G for data, but changes to H when I use the phone for voice calls, or signal disappears altogether. I have reported on MTN's website and have been sent the same questionnaire 4 times from different people. In the meantime I still can't make or receive calls now after 6 days without getting any sensible answer from MTN, only that they will look at the problem. I have about 20 emails from the, but no action. Regards, Daan