MTN NO COMMUNICATION IN 14 DAYS

Second time reporting on Hello Peter.<br> <br> My device was paid up in May 2014, they billed me for a further year for the full contract and device amount. I Called in May 2015 to request a refund:<br> <br> Refund reference numbers:<br> <br> ***<br> 18 May another reference for refund: Ref: ***<br> Refund was done for over R5000<br> <br> I requested for the contract to be cancelled as well<br> *** for cancellation (May 2015)<br> <br> In September I realized that the contract has not been cancelled and the device as well as contract fees were still being deducted from my account after they confirmed that the contract was cancelled in May already.<br> <br> Amount payable to me is R2819.8 (704.95 x 4 deductions)<br> <br> I already lodged this matter twice within the last two weeks.<br> <br> ***<br> <br> I emailed [Email Removed] on 6 October. No reply!<br> I called yesterday on 13 October. Spoke to Mole at Mtn Head office. She said that they lodged the matter on 1 October and that the refund should've been done already. Today is the 14th, two weeks already and no communication from Mtn whatsoever. <br> <br> Reference for call on 13 Oct: ***<br> <br> Should I hand this over to my attorney?