JJ
Jakes J
1 reviews | Active since Mar 2009
07 May 2015, 10:05
MTN - NO CLIENT SERVICE
One cannot complain about MTN's client service because there is NO client service. They also stopped with responses on Hello Peter.<br> <br> No use dialing 808. You wait for 15 minutes then they drop the call.<br> <br> I will never ever do business with MTN again.
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MTN South Africa's replyOfficial
02 Aug 2016, 12:57Good Day Jakes,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Kindly note that bad customer service is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you experienced the kind of service that left you thinking that MTN does not have customer service at all.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply02 Aug 2016, 12:57
Official
Good Day Jakes,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Kindly note that bad customer service is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you experienced the kind of service that left you thinking that MTN does not have customer service at all.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,