MTN NO CHANGE - INCOMPETENCE VERY HIGH
<p>MTN will never improve or try to improve or try to work on customer releations and customer service is non-existant. These type of service does not form part of their buisness vision of mission!!!!!!!</p> <p>I have returned my tablet a few times with the same problem. Since I bought this tablet, the tablet is giving us problems. We cannot use this tablet. That is very visible in my account and usage report of this tablet. Now to try and get hold of the Midrand HVRC is another nightmare, they never answers their phones, you hang on the lihne forever with absolutely no result!!!. I contacted MTN facebook page to assist and see if they are willing to help. What they did is kept ome online for two days with no RESULTS what soever, and tellihnhhg me of two days that I mnust phone HVSC again, I must hang on because they might eventually answer their phone????????????????? That is how they assist you when you eventually get ho.ld of someone online. I gave me cell p hone number more that 4 times already to the person so that someone can contact me to sort this MESS out. I am sick and tired of handing the device via the MTN shop and the HVRS returns this defvice without any paperwork to tell y ou what was wrong what did they do!!! no explanation and everythign we must send this device back for the same problem. They did not honour the CPA request the first time when I requested that they shoud give me a new divice!!!!!!. I need this to be sorted. </p> <p> </p>
Apology for the spelling : inconvenienced
Apology for the spelling : inconvenienced
Good day,
With regards to my complaint on the 19th July 2016, please we should NOT be surprise,bo feedback that there are absolutely no COMMUNICATION of RESPOLNSE from the request which was forwarded to the store manager and the repair center manager for assistance and feedback for the device problem sent in now 3 times for the same problem. ********** 36-IMEI number NUMBER- ********** ********** 0.
Today is the 8th August 2016 and yet I'm must write again to Hello Peter to see if I will at least get SOME SORT OF ACTION OR REACTION out of MTN!!!!!!!!!!. I don't know if they are still ALIVE out there!!!!!!!!!!!!!
This problem is a LLLOOOOOOONNNNNNNNGGGGGGGGGG outstanding problem which they couldnot and had not FIXED!!!!!. As explained to the person at the MTN shop I will NOT PAY the R3560-00 which MTN now a days requesing form custoners. this problem was LONG before they started with such money making buisness..... MTN must carry the cost as well. I NEED my tablet as explained this was bough for my daughter which is in UNIVERSITY to use. What a DISASTER!!!!!!!!!!!. Instead of bieng an AID towards her studies, this table was a DISASTER loosing everyhing she has done on this tablet!!!!!!!!
Good day,
With regards to my complaint on the 19th July 2016, please we should NOT be surprise,bo feedback that there are absolutely no COMMUNICATION of RESPOLNSE from the request which was forwarded to the store manager and the repair center manager for assistance and feedback for the device problem sent in now 3 times for the same problem. ********** 36-IMEI number NUMBER- ********** ********** 0.
Today is the 8th August 2016 and yet I'm must write again to Hello Peter to see if I will at least get SOME SORT OF ACTION OR REACTION out of MTN!!!!!!!!!!. I don't know if they are still ALIVE out there!!!!!!!!!!!!!
This problem is a LLLOOOOOOONNNNNNNNGGGGGGGGGG outstanding problem which they couldnot and had not FIXED!!!!!. As explained to the person at the MTN shop I will NOT PAY the R3560-00 which MTN now a days requesing form custoners. this problem was LONG before they started with such money making buisness..... MTN must carry the cost as well. I NEED my tablet as explained this was bough for my daughter which is in UNIVERSITY to use. What a DISASTER!!!!!!!!!!!. Instead of bieng an AID towards her studies, this table was a DISASTER loosing everyhing she has done on this tablet!!!!!!!!