AE
Angelique E

1 reviews | Active since Dec 2019

06 Jul 2020, 16:28

MTN NO ASSISTANCE AT ALL

Hello Peter ... Firstly i'm complaining of MTN's terrible service in Gauteng Area. I couldn't afford to pay anything (i lost my job) so they blocked everything and handed me over as-well. From day 1 from Contract started they never send me a statement. Your urgent assistance will be highly appreciated. Regarding my contract Phone with MTN. My MTN contract are in arrears and apparently I’m already handed over. Each month I dial 135 as requested from MTN store but no option for Query on my Statement and Payment arrangement. When going back to MTN store where I opened my account they just tell me sorry they can’t help me just dial 135. Their system are not helpful at all. I would like their urgent assistance so that I can start making payments and arrangements. Its almost 9 months of non-assistance and each month I tried to get in hold of the right person that would be able to help me.

But still today no assistance at all. How do they want me to Pay if they are not able to help me ?.

Kind Regards ***

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