MTN No Action

I noted a large debit from my bank account last month by MTN. I have a small data only account for R130 per month. This debit was for R879. I telephone MTN customer service who advised me I had taken a voice contract and cancelled my data contract. This supposedly took place in a Ladysmith branch of MTN on 15/6/2018. I informed the call centre operator that I had not been In Ladysmith on that day (I live in Durban) nor could I or would I have upgraded my contract there. I had to suffer the I convenience of going to a police station to swear an affidavit that I did not upgrade to a voice contract and also provide yet another copy of my ID document. I did this grudgingly and emailed the documents as requested. This was “escalated”. I had to follow up a week back as I’ve heard nothing and was advised that this has been “escalated” yet again this time to the MTN ***** section. To add insult to injury I requested my banker to reverse the amount last month and MTN has deducted double the amount of R1771 this month. I am appalled that someone could upgrade my account without the required proof of address or identity documents I would have needed to have if it was me in person. Obviously I understand errors can happen, however it is MTN’s complete lack of action in this regard that has me hot under the collar. No one has called me or rep**** to my numerous queries for which I have references. Whether this is an error or not money, is being removed from my bank acbou t that I have not authorised.