MTN nightmare SP

<p>I had a contract with Nashua Mobile of which was moved to MTN when Nashua closed down. When MTN went on strike in 2015 I failed to get through their call centre to cancel my contract as it was up for cancelation. I finally decided to send them an email instructing to cancel the 20May 2015 and got ticket ref ( ********** 1). MTN never responded until in October 2015 when I received a statement indicating I was still being charged for the number.</p> <p>I made attempts to contact them via email and was finally referred to the Legal department. Via email there was an agreement between both parties that I will be liable for an amount of R1442.20 of which I arranged to pay in R200 a month till the debts was settled in full.</p> <p>I paid every month as per agreement and sent POPS each time, was advised on the 15/03/2016 that the balance was R994.46 (which was in order). I then made another payment in April and sent POP, to my surprise, my balance was now R 1,534.46. I immediately disputed this on the same email and there was no feedback. I then received a sms earlier this month, stating that my account has been handed over to MBD attorneys.</p> <p>I then did not make further payments from the month of May, as I can clearly see that MTN is treating me unfairly after their strike that inconvenienced me while I still agreed to a payment arrangement that I should not even have been liable for.</p> <p>That MTN useless internal Legal department is going to get people in a lot of debt that they are not liable for and needs to be trained to attend and respond to people's queries. They never respond and I have every communication in writing which proves my point. I have a feeling they will never respond to this either however, I am not going to let this go, I am fed up.</p> <p>I have now been receiving communication from MBD of which I have also advised them of above and have since promised to investigate the matter and come back to me since Nov 2016.</p> <p> </p>