MTN Nightmare my payment Vanished

I went into a MTN store in Traderoute store because I have had unpleasant experience with the collections company they have handed me over to. I spoke to the store manager Brandon Singh as Najeeb Essop could resolve my query. My concern is that I made an account payment in August 2021 and the payment was made into a MTN provided account number and my error was that I used an incorrect reference number. The consultants whom I have been speaking with telephonically from the company I was handed over to would keep asking me to send them the proof of payment which I have always done. After sending the proof of payment to this consultant, another one calls me the following week asking that I make payment as my account was handed over, I would send them also the proof of payment. Yho, seems like my payment of R720 just vanished and MTN can't help me. The store manager and his staff told me to call the same call Centre which makes me "Marry go round"

After I've explained my situation to the guys and had a sit since I said I was going to complain about this on Hello peter, Najeeb went onto their complains process on the wall and started banging it loud for me and said here's the complains process even.

I humbly took a sit quiet and he started loudly saying "you must also put in that complaint of yours that your account was handed over" while he was assisting another client, his manager Brandon had to reprimand him as he had started getting a bit personal with my situation.

He kept saying you can't blame me for MTN's fault. People are in need of jobs and yet we have individuals like these in the industry.

MTN still remains a NIGHTMARE as they can't trace a payment I've made in August 2021 and expected me to pay in September 2021 onwards. I WILL NOT PAY UNTIL YOU TRACE MY MISSING PAYMENT and do what you have to I'll keep complaining for the money I've worked so hard for.