MTN nightmare

Since the begging of August 2022 I was unable to check my balances, send calls backs and buy data. I have been calling MTN call center tireless for the past 2 months. I was advised by the call centre agent to go to an MTN store , when I went to the MTN store at Mall of the South I was told that the call centre agents always sends customers to them and they don’t have a technician therefore they can’t assist me. I tried again this morning to call MTN head office this time hoping they would assist me but they send me from pillar to post and no one at MTN is able to resolve this issue and I’m on contract and paying but not getting the services needed.