1 reviews | Active since Dec 2013
Mtn Nightmare continues....
<p>Please Hello Peter, help!!!!! I don't know who is this Siphumezo character from Mtn but his words and actions are far far apart from each other. He promised to pay me back the money Mtn stole from me and once again they threatening me by saying you failed to pay your account. I logged this on hello peter two months ago ( ********** ). He rep**** that they will pay back two months and then I rep**** again on hello peter but nothing happened...noooo nooo answer. How can Mtn do business on this level? I cancelled the contract on 26 January (I have documentation and submitted it on first hello peter query) and I had to cancel it again in April where the personal of Longbeach Mtn wrote on the cancelled contract that it was cancelled before and it need to be back tracked to 26 January 2016. Longbeach Mtn then send an urgent email to Mtn to stop the account but even then they didn't stop it. They cc me on that email. Pease respond Mtn!!!! Mr. Siphumezo, if you respond give me contact details to get hold of you.</p>
Good morning Martin
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
The credit has been passed on the account and there is no outstanding amount. The account has been removed from legal.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,
Good morning Martin
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
The credit has been passed on the account and there is no outstanding amount. The account has been removed from legal.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,
