MTN Nightmare

1 December 2021 my LTE router was delivered. It did not have internet access. I called customer service and the agents claimed to reset the settings. Which did not work.

5 December 2021 an agent advised me to take the router to the store. I went to Boulders Shopping Center Mtn in Midrand. They told me to cancel my online contract and come apply for a new one in store. Lol. Anyway...

I tried to cancel my contract and the agent told me in order to do so I need to find a mtn direct store (I should call the mtn stores around me to find out which one is a direct store to avoid driving up and down in her exact words. They delivered it and somehow I had to drive up and down just to return a faulty device.

Finally on the 6th of December 2021 I took it to Mall of Africa to cancel and the agent assisted me according to him the router settings were not done properly.

Now my debit order date is the 25th of each month. No debit order went through. May I add that the LTE sim doesn't come with a phone number and to contact customer service you need to remove the sim from the router and put it in a phone just to talk to a consultant. Another lol! Anyway I kept thinking they'd deduct or get an agent to contact me. Nothing. Instead they send a plain email adding arrears to my bill, no baking details. Mind you for the first 6 days I had no internet access and now instead of R499 they want R770 from me. My first month with you has been hell.