1 reviews | Active since Oct 2013
MTN Night time data rip-off
MTN Night data is a total *******. I noticed that when using my night time data MTN has been charging it from my normal data. I called today around 6am to query this and the Consultant advised that I must call after 9am. I enquired from the Consultant if the times for night time data had changed and she advised no. I even called out the times myself and she said they were still 12am to 6am. I called again at 10:36am and spoke to another Consultant by the name of Melody and she told me a different story. She advised that the times changed in November 2019 from 12am to 5am. This is news to me as I don't remember some type of communication received about that. Will somebody please assist on which one is it because both MTN Consultants gave different information. This is really unfair on all your customers.
Your assistance and clarity will be really appreciated.
Regards
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that our night time data times are fro 00:00 to 5AM.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that our night time data times are fro 00:00 to 5AM.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
"Y'ello! Please note that from 2 March 2020, the expiry time on the Night Express data on your MTN Contract will change from 00:01 - 05:59am to 00:01 - 04:59am. Visit https://bit.ly/36z***a for T&Cs "
"Y'ello! Please note that from 2 March 2020, the expiry time on the Night Express data on your MTN Contract will change from 00:01 - 05:59am to 00:01 - 04:59am. Visit https://bit.ly/36z***a for T&Cs "