MTN night time data query

good day, I have had the absolute worst experience with MT south africa. under normal circumstances i would have never complained publicly, however i dont seem to get an satisfaction or resolution for my query. on the 05march i logged a query with ALBERT(REQ*** ) in the contract department , explaining to him that my anytime data was depleted and i was unable to use my night time data. he advised he would log a query for me and i would receive feedback in 48 hours. no feedback was given on the 11 may, Spoke with prudence, to follow up Was told that as per mtn policy , anytime data need to be depleted before you can use any other mtn bundles- adv her that that disputable as I am sure that I have used my night time data without finishing my anytime bundles. Adv I would like to the investigation report MY INITIAL QUERY WAS THAT I HAD DEPLETED THE ANYTIME DATA AND I WAS STILL UNABLE TO USE THE NIGHT EXPRESS(Ref – ***) (Ref – req ***)

on 14 may KATE MTN 2ND FOLLOW UP , STILL NO FEEDBACK , WAS ADVISED THE QUERY HAS BEEN TRANS TO A DIFF DEPARTMENT TO ASSIST.

on 18 may Spoke with prudence to check existing query Adv that the query needed more infor , adv that I call back tomorrow AT 3 (REF ***)

20 may WANDILE – CALLED TO CHECK FEEDBACK ON QUERY Adv that the query hasn’t been resolved , adv he needs to log the query again with another department, I advised him that I have been calling and every time I call I get told the query needs to be relogged with a diff department He adv that no query was logged Asked to speak with a sup/manager

Adv a call back from his manager Yovell Moodley adv in the next hour Ref – *** Adv il be called back on the number I called on. Yovell Moodley did not call back.

27may

Duduzile –THAT ON THE 20TH ANOTHER QUERY WAS LOGGED AND THE FEEDBACK IS THAT MY NUMBER WASN’T PROVIDED. ADV THAT 8I DIDN’T ASK FOR A NEW QUERY TO BE LOGGED , I WAS FOLLOWING UP ADV THAT IM WAITING FOR A CALL BACK FROM YOVELL , SHE ADV YOVELL WORKS IN KZN AND CANNOT TRANFER ME TO HIM/HER ASKED FOR DIFF SUP/MANAGER

CALL WAS HUNG UP AFTER 29 MINUTES

CALLED AGAIN AND GOT SYLVIA ADV NONJABULO SIKHAKHANE - SUP WIL, CALL ME BACK , INSISTED THAT I WILL HOLD CALL GOT REDIRRCTED TO ANOTHONY ASKED FOR NONJABULO AND HE ADV THAT HIS MANAGER ADV THAT SHE IS STILL BUSY , I ADVS HE SHOULD CALL ME BACK AS IV BEEN HOLDING FOR MORE THAT 10 MINUTES ON HIS LINE GAVE HIM BOTH MY NUMBERS SO SHE CAN CONTACT ME *** NONJABULO SIKHAKHANE did not call back.

i am appalled at the service i have received, it is now the end of june and no one has gotten back to me , and my data query is still unresolved. as we speak i am still unable to use my night time data.

i would never refer MTN to anynody , they are *********** and unwilling to assist. as soon as i get a chance i am cancelling that sh*t contract.

regards,