RB
Ryan B

1 reviews | Active since Dec 2015

15 Dec 2015, 07:31

MTN Night (not very) Express Data bundle

I purchased a 1gb night express data bundle and waited for a notification to say that it went through. Sms notification received, check account balance and it reflects (yeay!). I then turn on my data and connect to the internet. After 5 minutes of browsing (not even a single download) a page pops up to say that I have run out of data... check my balances and my airtime is gone but the bundle is still intact. I try to connect again but the same error page popped up. I call the MTN call centre and Thabisa answered. I explained what happened and she says that my airtime ran out because I connected to the internet... I told her that I bought a bundle and it is obvious to assume that I want to connect to the internet (hence the purchase of the bundle). She says the night express service is down. I asked why I wasn't notified then and if I get refunded. The response was that I opened up an internet connection so that is why my airtime ran out and won't be refunded. The bundle might work after 3am and I will be refunded for the bundle at 6am if it doesn't. So all in all, no airtime, no bundle, no refund and it's my fault because I bought the bundle and opened up an internet connection.

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Dec 2015, 12:25
Official
Hello Ghost92,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly be advised that the internet charged you on your airtime for the internet that was running before you switched off your data , when you switched it on it billed you for that previous data connection that was running before closing mobile data. Therefore there is no credit due.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Nompumelelo

Best regards,