1 reviews | Active since Jun 2014
Mtn Night express Ripoff!
At 12:00 am today i bought 1 gig night express data. I watched a few of my favourite soap and then the webpage stopped working and said out of airtime. I checked my balance many times and saw my data was still there, so i rebooted my phone. I bought 1 gig data again and the internet worked for 4 mins then stopped again. I could not get in contact with mtn Support as the number just rang. After an hr i dialled 173, option for ****** phone then was put through to an mtn champion. He said its just a network problem and he would refresh my acc. I was told to switch my my phone off and try again after 10 mins. It didnt work. I even tried the sim on my tablet. This morning i called again to complain and the champion i spoke to this time said she doesnt know and i had used my data up. I asked her to check and was told i have to wait 24 hrs for my acc info to reflect on the mtn system. Wat **** just this morning the other guy had seen my recharges and bundle purchases. The woman knew bothing and could not assist me so hence my complaint here. Mtn sucks! I am only on mtn for under a week, im going back to cellc. I want all my airtime back. Why should i pay for ur inferior network system.
Thank you for your post,
Thank you for letting us know that you are not satisfied with the night express services. It is not our intention to create these challenges.
It is not usually the case for network congestion to commence after midnight, but we will ask our teams to assist. Should you continue to experience these challenges, let us know via our 173 call centre so we are able to document the time of the incident.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for your post,
Thank you for letting us know that you are not satisfied with the night express services. It is not our intention to create these challenges.
It is not usually the case for network congestion to commence after midnight, but we will ask our teams to assist. Should you continue to experience these challenges, let us know via our 173 call centre so we are able to document the time of the incident.
Thank you
Wenzile Masina
REQ:***
Best regards,
