MM
Mphonyana M
1 reviews | Active since Aug 2019
20 Aug 2019, 01:33
MTN Night Express Data
Really MTN is failing some of us who dont know any other network. It's been 15 years using MTN same number but services are going down every new contract or rather every year. Since I got the contract with night express, they chowing my day data for night. When I call they tell me it's loaded. One minute it starts after midnight another time it starts after 1 am.
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Replies (2)
MTN South Africa's replyOfficial
20 Aug 2019, 16:50Good day Mphonyana
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, let me have a look at the number of issues you have indicated to me. I will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, let me have a look at the number of issues you have indicated to me. I will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply20 Aug 2019, 16:50
Official
Good day Mphonyana
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, let me have a look at the number of issues you have indicated to me. I will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, let me have a look at the number of issues you have indicated to me. I will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MM
Mphonyana M's updateReviewer Update
10 Sept 2019, 22:17Hi Mazwi,
Thanks for contacting me and trying to resolve the issue at hand. After your calls I tried checking and re-setting the phone, even to date my night express is still 1009.81 MB and my day data is gone, so the same problem still persists.
Regards,
Mphonyana
Thanks for contacting me and trying to resolve the issue at hand. After your calls I tried checking and re-setting the phone, even to date my night express is still 1009.81 MB and my day data is gone, so the same problem still persists.
Regards,
Mphonyana
MM
Mphonyana M's update10 Sept 2019, 22:17
Reviewer Update
Hi Mazwi,
Thanks for contacting me and trying to resolve the issue at hand. After your calls I tried checking and re-setting the phone, even to date my night express is still 1009.81 MB and my day data is gone, so the same problem still persists.
Regards,
Mphonyana
Thanks for contacting me and trying to resolve the issue at hand. After your calls I tried checking and re-setting the phone, even to date my night express is still 1009.81 MB and my day data is gone, so the same problem still persists.
Regards,
Mphonyana