MK
Matseke K
1 reviews | Active since Jan 2020
27 Jan 2020, 00:16
MTN Night Express
I took the 10GB + 10 GB contract in May 2018. Recently the Night Express data starts only at 00:10 and cuts off at 04:59AM and that's when I catch up with my studies before I get ready for work. I never ever received any notification or communication that the Night Express times have changed and this really frustrates me as I'm due for an upgrade. When I took this contract I had to complain as I was being given 5GB for the first 3 months and I had to go to Springs Mall to have it sorted out
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MTN South Africa's replyOfficial
27 Jan 2020, 06:51Good d day Matseke K,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that our night express times are from 00h00 to 04h59.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that our night express times are from 00h00 to 04h59.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Jan 2020, 06:51
Official
Good d day Matseke K,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that our night express times are from 00h00 to 04h59.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that our night express times are from 00h00 to 04h59.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,