MTN Night Data *******
Good Day,
Anyone buying an MTN Contract with Night data on it should be aware.
I have the black Friday deal, however my data when used between 12am and 6am is utilizing my normal data account and not my night data account. Over the months I have been wondering why my data is getting finished so quickly.
I called the MTN call Centre, as usual they generic response is we have solved your problem. Please restart your phone and it should be solved.
This is really frustrating as I have called several time to try and get this problem solved.
I will consider canceling my contract and taking a deal from another company.
Night data should be converted to normal data if they are unable to manage their night data bundles. OR Upgrade me to a higher plan. This is frustrating.
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MTN South Africa's replyOfficial
08 Feb 2019, 11:09Good Day Purush
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that your query has been escalated to our support team with reference number SMC/*** so they could investigate this matter further.
It is certainly not our intention to dissatisfy our customers.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that your query has been escalated to our support team with reference number SMC/*** so they could investigate this matter further.
It is certainly not our intention to dissatisfy our customers.
Warm RegardsBrendah LangaComplaints Management
Best regards,
MTN South Africa's reply08 Feb 2019, 11:09
Official
Good Day Purush
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that your query has been escalated to our support team with reference number SMC/*** so they could investigate this matter further.
It is certainly not our intention to dissatisfy our customers.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that your query has been escalated to our support team with reference number SMC/*** so they could investigate this matter further.
It is certainly not our intention to dissatisfy our customers.
Warm RegardsBrendah LangaComplaints Management
Best regards,