MK
Melissa K
1 reviews | Active since May 2018
15 Apr 2020, 09:33
MTN Night Data IS USELESS
Tried to use my Night Data (133 GB) on my contract sim during the allocated times (00:01 - 04:59), and yet no data was deducted from my Night Data, but 7GB was deducted from my Anytime Data. This is really unacceptable, as it's physically impossible to use 10GB in 2 days.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
22 Apr 2020, 14:17Good day Mrs Keet,
Please accept our sincerest apology for the breakdown in service and for the delayed response to your complaint.
Kindly provide us with the date and time you logged on during our Night Express period? Also confirm which number you used as we see you have 2x data lines on the same account?
We can assure you that you will receive any data that might have been deducted incorrectly,
Once again, please accept our sincerest apology for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Please accept our sincerest apology for the breakdown in service and for the delayed response to your complaint.
Kindly provide us with the date and time you logged on during our Night Express period? Also confirm which number you used as we see you have 2x data lines on the same account?
We can assure you that you will receive any data that might have been deducted incorrectly,
Once again, please accept our sincerest apology for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply22 Apr 2020, 14:17
Official
Good day Mrs Keet,
Please accept our sincerest apology for the breakdown in service and for the delayed response to your complaint.
Kindly provide us with the date and time you logged on during our Night Express period? Also confirm which number you used as we see you have 2x data lines on the same account?
We can assure you that you will receive any data that might have been deducted incorrectly,
Once again, please accept our sincerest apology for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Please accept our sincerest apology for the breakdown in service and for the delayed response to your complaint.
Kindly provide us with the date and time you logged on during our Night Express period? Also confirm which number you used as we see you have 2x data lines on the same account?
We can assure you that you will receive any data that might have been deducted incorrectly,
Once again, please accept our sincerest apology for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Best regards,
MK
Melissa K's updateReviewer Update
22 Apr 2020, 15:47It was on the *** number, I was logged in on the 13th and 14th of April from around 01:00 to 04:00 each night, and disconnected after that. I switched my phone off to charge, and woke up the morning at 8 to the 10gb missing. My auto updates are switched off on my phone.
Thanks so much for the help
Stay safe guys
Thanks so much for the help
Stay safe guys
MK
Melissa K's update22 Apr 2020, 15:47
Reviewer Update
It was on the *** number, I was logged in on the 13th and 14th of April from around 01:00 to 04:00 each night, and disconnected after that. I switched my phone off to charge, and woke up the morning at 8 to the 10gb missing. My auto updates are switched off on my phone.
Thanks so much for the help
Stay safe guys
Thanks so much for the help
Stay safe guys
MK
Melissa K's updateReviewer Update
22 Apr 2020, 15:49My mom has also reported missing data on her phone ***. Can you please check on both numbers what is going on? We usually have a surplus of anytime data at the end of the month. Thanks so much guys
MK
Melissa K's update22 Apr 2020, 15:49
Reviewer Update
My mom has also reported missing data on her phone ***. Can you please check on both numbers what is going on? We usually have a surplus of anytime data at the end of the month. Thanks so much guys