Mtn nigel untraceable phone

Complainant: Ashwin Elrico Smit

ID: 890 ********** 080

Contact details: ********** 539 or **********

Complaint against: NIGEL MTN OUTLET

Manager: Adriaan

I have been experiencing major service problems with the MTN outlet in Nigel. I submitted my cellphone for repair on 8 September 2017 and to date I have not received my device back and also no follow ups are done from their side I am the one making all the calls to follow up on the progress. On my last visit on 15 December 2017 I was advised that such a big organization is having problems with courier services by the Manager of the MTN outlet. I followed up with the Repair Centre several times speaking to different consultants(Tshepo,Lifa,Zandi,Ntombi and Sireeda) and was advised they are waiting for proof of delivery. I am very concerned as per the below email I received from the repair centre the phone was dispatched, yet the phone never made it to Nigel.

From: HVRC_Repairs ********** Sent: Tuesday, November 28, 2017 09:25 AM To: Smit, Ashwin A Subject: RE: Complaint [# ********** 8]

Good Day Ashwin,

The device has been exchanged and marked for dispatch on 2017-10-31.

Kind Regards, Boipelo Phiri HVRC Contact Centre Agent After Sales Contact Centres Toll Free Number: ********** (FIX) 349

The Nigel MTN Outlet has been really unhelpful in this regard. I am paying the contract monthly with no fail when the debit order is deducted. I have also raised my complaint on their Facebook Page and no response even there. I have been inconvenient for the past 3 months and still counting, without my smart device I have not been able to adequately communicate with business partners and the likes assort. This is an utter embarrassment and disgrace that I loyal MTN user have to suffer such pathetic *********** service. Please expose them.