MTN Nigel Pathetic

I handed a phone in at MTN Nigel at the end of Nov 2017 to be repaired. On 21/12/2017 I received an sms from the repair centre with a quote. I rep**** yes. From January 2018 I phoned the branch to enquire about when the phone will be repaired. Just to get an answer (if they answer the phone) that the repair centre is waiting for a part. On Saturday (03/02/2018) I phoned the branch eleven (11) times before being answered. They just cancelled the previous ten calls. Roberto informed me that Adriaan is working with it and I must call him during the week since he is not at work. I asked Roberto to check Adriaan's notes and phone me back. Before closing I phoned again. Seventeen (17) times without answering. On Tuesday (06/02/2018) I phoned the branch twice before being answered. They just cancel the previous calls. Adriaan told me that he was sick but will find out and call me back. I got hold of the repair centre's number and phoned them. They informed me that the phone was already repaired on 08/01/2018 and they awaits my payment. I have never received an sms from them. I made the payment. On Wednesday (07/02/2018) Adriaan phoned me and informed me that the phone has been repaired and I must make the payment. On my question when it was repaired he informed that it was done recently. I then told him to stop lying since I already spoke to the repair centre the previous day.

This is just one (1) complaints I have about the poor service. When you phone they will just cancel the call, the employees lie to the public in their faces.

During November and December 2016 between me and my husband we had 4 upgrades. I was informed by the staff to rather do it through MTN Head Office. Now is that service or what are they suppose to do here at the branch.

On Wednesday (07/02/2018) I asked Adriaan to give me their Area Manager's telephone number. I said he couldn't but will get her to call me. I received a call from Chantelle who is employed by the Brakpan branch - she was requested by Adriaan to phone me. I told her she is wasting my time since I want to discuss this poor service with the owners. She phoned me back and promised that the Area Manager will phone me on Monday (12/02/2018). It is Tuesday (13/02/2018) today and still no Area Manager has phoned.

I hope to hear from you soon.