CG
Christo G
1 reviews | Active since May 2015
05 Feb 2020, 13:43
MTN Nigel
I visited MTN Nigel on the 11th of January 2020 engaging with Adrian regarding my WiFi Huawei 89A4 router not working, he told me I need to buy a new one even if it is still under guarantee, due to the Huawei 89A4 router are dysfunctional, it will take 6-8 weeks to repair. After I told him not to have an attitude with me a client of MTN his colleague interrupted and became extremely rude with me, chase me out of the shop swearing at me. I went to MTN Heidelberg Mall where I received excellent treatment replacing the Huawei 89A4 router and did a sim swop. This weeks I tried once again the Huawei 89A4 router working without a problem. I bought a new router and still pay the Huawei 89A4 router monthly.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
06 Feb 2020, 07:04Good day Christo G,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint has been escalated to Nigel store management for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint has been escalated to Nigel store management for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Feb 2020, 07:04
Official
Good day Christo G,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint has been escalated to Nigel store management for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint has been escalated to Nigel store management for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
CG
Christo G's updateReviewer Update
12 Mar 2020, 13:56Still waiting for the respons from MTN
CG
Christo G's update12 Mar 2020, 13:56
Reviewer Update
Still waiting for the respons from MTN
CG
Christo G's updateReviewer Update
24 Mar 2020, 00:50 Still no respons from MTN
About MTN South Africa :
We are committed to delivering positive customer experiences and have a wide selection of channels where you can contact us. While we are listed as a "company that responds" on Hello Peter,
About MTN South Africa :
We are committed to delivering positive customer experiences and have a wide selection of channels where you can contact us. While we are listed as a "company that responds" on Hello Peter,
CG
Christo G's update24 Mar 2020, 00:50
Reviewer Update
Still no respons from MTN
About MTN South Africa :
We are committed to delivering positive customer experiences and have a wide selection of channels where you can contact us. While we are listed as a "company that responds" on Hello Peter,
About MTN South Africa :
We are committed to delivering positive customer experiences and have a wide selection of channels where you can contact us. While we are listed as a "company that responds" on Hello Peter,