MTN Nicolway and MTN Fourways Mall Poor Customer Service

MTN seems to employ people who do not care about customer service or their customers. Yesterday (Sunday 5 March 2023), my cellphone was ****** at Nicolway and the only 2 shops I spent time in were MTN & Mr Price Home. Today Monday 6 March, I went back to Nicolway & started with Mr Price Home. The manager on duty was very friendly, he contacted the manager who was on duty yesterday and also questioned the staff member who served me. He even sought advise from a vodacom tech expert.

MTN NICOLWAY - The staff showed boredom and complete lack of interest though I have purchased 5 phones there including 2 iPhones and a laptop in 4 years. I was simply told that when they opened up in the morning, they didn't see any iPhone and there is nothing they can do. I had to ask if they don't have cameras and they said yes they do and they will check footage when I come back.

MTN FOURWAYS - I had a nasty surprise the last time I paid my account in cash at MTN Fourways in November 22. It's already painful going there as you normally find 1 or 2 out of several staff members serving and the rest staring at their phones or computers. When I paid R1,550.00 in cash in November, the cashier offered to email my receipt and I agreed. When I got home and checked, I found she had receipted R1,400.00 as cash, R100.00 as credit card and R50.00 was not receipted. I went back and she acted too busy for a while and when it was my turn to be served it was by another cashier. I explained the issue and she referred me to the 1st casher who had served me. When I eventually go to her and asked what happened to the R50, she didn't argue, just said she forgot and printed a receipt for it. She had recognised me immediately. Imagine if I had not checked my receipt!

Whatever is happening with MTN HR and customer service training, it is not doing them any good. I would not recommend anyone those 2 shops.