MTN Nicolway

<p>On the 20/12/16, I filled in the application form to upgrade a cell phone. I was told there was no stack as it was Christmes and the warehouse was closed. I went to Nicolway MTN last week to enquire about delivery and they told me they had absolutely no record of me applying for a new phone. They imp**** that there was nothing they could do for me and simply blamed everyting on "the system".They did not attempt to resolve the problem even though the transaction was recorded on their on CCTV. Subsequently I went onto the MTN website to lodge a complaint, I still have not heard from them. MTN are clearly too big an organisation to show their customers that they actually care. If I took my business elsewhere they would not be bothered. Their service is on a par with Randburg licencing department i.e fill in a form and stand in a queue.</p>