MTN Nicoleway Shocking Service

<p>Upgrade due Business Contract</p> <p>First time in store; went with CEO, copies of ID. </p> <p>We didn't have letter from company stating could do upgrade. Told would be R1000 pay in for upgrade.</p> <p>Fine our fault we needed letter....</p> <p> </p> <p>Second time in store; went with copy of CEO ID that was commissioned, letter from company for upgrade and stating I could collect on behalf of CEO. My ID and copy.</p> <p>Told now we would not need to pay in for upgrade?</p> <p>Which is strange how before we needed to pay?</p> <p>Turned away as apparently the number of copy on CEO ID staff couldn't see if was a "2" or "7"?!</p> <p> </p> <p>This was a commissioned copy of ID.</p> <p> </p> <p>When customers feel like they are doing your staff a favour by giving them business. I cannot believe how rude & uneducated on product your staff was.</p> <p>Staff have distant stare like they wish they could be anywhere else but there.</p> <p>They are not even interested in upselling your packages! </p> <p> </p> <p>Ive just done an upgrade with Vodacom same time.</p> <p>Same Business, same type upgrade and phone was delivered with no pay in the following DAY!!</p> <p>The staff even upgraded the contract So Vodacom gets more money!!! </p> <p> </p> <p>All reviews you read on Nicolway MTN are bad.</p> <p>I definitely know why!</p>