MTN NEWTOWN POOR SERVICE

MTN NEWTOWN JUNCTION DELIVERS THE WORSE SERVICE EVER. 1ST I WENT TO FIND OUT IF U HAVE DUAL SIM PHONES AS IM DUE FOR AN UPGRADE THE CONSULTANT BLATENTLY TOLD ME TO GO TO CELL C OR VODACOM AFTER BEING AN MTN CLIENT FOR OVER 10YEARS, THEN MY PHONE GETS ****** I WENT TO FIND OUT HOW THEY CAN ASSIST ME IN TRACING MY PHONE THE GUY SAY MAYBE U SHOULD GO AND OPEN A CASE, DONE, IS THAT SERVICE I DONT HAVE A PHONE CALL ME ON **********