1 reviews | Active since May 2017
MTN Newtown Junction Branch
<p>I renewed my cell phone contract with MTN Newtown branch. I am currently not recieve the package I signedup for. When I followed up they told me it was a capturing error and they will correct it, which was in January 2017. Now its been 4 months and its still not resolved and they dont communicate the status of the issue. When ever I call the branch they tell me they'll resolve it however when I call back it all ways seems like the issue is new to them. I've call more than 20 times now and they are not assiting me. My intial ref number was ********** however I am suspecting it was **** because in one of my call they said they were unaware of it and gave me a new one which is ********** . I am calling the guys almost everyday latly and they are not helping. Now I'm speding a lot of money buying data bundles and airtime because of there error and poor Customer Service...... I dont know what to do anymore</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0
Hi MTN,
I don’t know if its normal to take months and months to sort out customer issues. I've been highly affected financially, socially and emotionally by the continuous delays and poor service by MTN in dealing with my issue. After raising this issue with “Hellopeter” I received a migration application form from Matshidiso Khatywa on the 11 May 2017 which I completed and sent back to her same day. My expectation was that my new correct package will come through within a week or at least by the 1st June 2017 in the new monthly cycle. To my surprised, I got the same incorrect package yet again and I've never received any update explaining the delay or the situation. I really don’t know what to do anymore…..
After I received an apology from MTN and the timely response by Matshidiso Khatywa (MTN Newtown Junction resource) to migrate me, I had hope that finally my issue will be sorted out, now I see that the apology by MTN was not genuine, it was more just a PR exercise. To be honest, I find it unacceptable that for the past 6 months I am paying for a package I did not sign up for.
Hi MTN,
I don’t know if its normal to take months and months to sort out customer issues. I've been highly affected financially, socially and emotionally by the continuous delays and poor service by MTN in dealing with my issue. After raising this issue with “Hellopeter” I received a migration application form from Matshidiso Khatywa on the 11 May 2017 which I completed and sent back to her same day. My expectation was that my new correct package will come through within a week or at least by the 1st June 2017 in the new monthly cycle. To my surprised, I got the same incorrect package yet again and I've never received any update explaining the delay or the situation. I really don’t know what to do anymore…..
After I received an apology from MTN and the timely response by Matshidiso Khatywa (MTN Newtown Junction resource) to migrate me, I had hope that finally my issue will be sorted out, now I see that the apology by MTN was not genuine, it was more just a PR exercise. To be honest, I find it unacceptable that for the past 6 months I am paying for a package I did not sign up for.