SL
Stuart L
1 reviews | Active since Mar 2010
22 Feb 2018, 14:35
MTN new way of making money!!!
I cancelled a contract for a 2GB data bundle with MTN on 26th January 2017. On 19th August 2017 someone (Jack apparently) at MTN activated this contract and I have been battling since to get it cancelled again and to get reimbursed for the money they have helped themselves to. MTN are unhelpful at best. They have a less that useless answering system which has options for everything except for what you need. The staff are unhelpful, I spoke to Noleen, who's best effort was to send an email to Jack. I mean "really"?
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Replies (3)SL
Stuart L's updateReviewer Update
12 Mar 2018, 13:17.. and all the time you continue your inquiry, I continue to get billed every month. I am due to upgrade my MTN cellphone contract in seven day's time. You know what will happen if this problem is not sorted out by then! I really don't care about your internal politics, if you can't get your act together, then you shouldn't be getting my money! Maybe its time to contact the ombudsman.
SL
Stuart L's update12 Mar 2018, 13:17
Reviewer Update
.. and all the time you continue your inquiry, I continue to get billed every month. I am due to upgrade my MTN cellphone contract in seven day's time. You know what will happen if this problem is not sorted out by then! I really don't care about your internal politics, if you can't get your act together, then you shouldn't be getting my money! Maybe its time to contact the ombudsman.
SL
Stuart L's updateReviewer Update
03 Apr 2018, 14:22I have been billed for yet another month. No update on the progress, so I called. Now the number has been removed off of my contract and so there is no trace of it. Once again I became a victim of their useless phone system and found that it is impossible to talk to their accounts department. Looking at all the complaints on this site, I think Goliath (MTN) is ready to fall and rightly so!!!
SL
Stuart L's update03 Apr 2018, 14:22
Reviewer Update
I have been billed for yet another month. No update on the progress, so I called. Now the number has been removed off of my contract and so there is no trace of it. Once again I became a victim of their useless phone system and found that it is impossible to talk to their accounts department. Looking at all the complaints on this site, I think Goliath (MTN) is ready to fall and rightly so!!!
SL
Stuart L's updateReviewer Update
16 Jul 2018, 11:05I have cancelled all my dealings with MTN since there has been no action regarding this issue. I have received absolutely no feedback. I'm still waiting for a refund, however I doubt that will ever happen.
SL
Stuart L's update16 Jul 2018, 11:05
Reviewer Update
I have cancelled all my dealings with MTN since there has been no action regarding this issue. I have received absolutely no feedback. I'm still waiting for a refund, however I doubt that will ever happen.