MTN new system glitch preventing me from taking a 2nd contract

I've had a contract with MTN since 1999 and want to take out a second contract but the store has a 'declined' application on the system which they cannot remove - its been 2 weeks already. I have been to Columbine Square and then to the Glen shopping centre (Ricky). None of them can assist. My credit record is spotless - they say its the new system. But its like they dont need my Business, no urgency to resolve whatsoever. I dont understand how this can take so long???? They created a new order but cannot proceed - extremely frustrating!!!

Order 1-***