MTN new system *******

Begining of August after my account was suspended I went into MTN Centurion Mall and they advised me my accounts have not been updated with my payments. After supplying them with my statements of account to state that June and July went off at R399 out of my savings account and August being incorrect at R7## and thus will not go off on my debit orders as its not autorised at such a large amount they logged a ticket to look into the issue and get it resolved. Now my account has been suspended AGAIN and while trying to phone the enite day trying to get the issue resolved no one was able to assist as the new system was offline since 7am till just after 5pm today 28 August 2020. When I finaly got ahold of someone while the system was back online again they stated they can not help me and that my acount is now over R1000??? When I questioned why, he was not able to tell me as the answer he gave me was "sorry we are working from home and cannot help", when I go into the store they tell me "cant help please phone 135"... So who so I need to speak to to get my account sorted out to get the CORRECT amounts deducted and my account active again. Its been 12hours and no one at any MTN avenue is able to assist me. This is beyond ridiculous and I keep getting excuse after excuse. Its been since the beginning of lockdown where I have to resolve issues due to the "new system" and I am now done and need answers and final resolutions!!