1 reviews | Active since Mar 2018
MTN new message center reading out phone numbers
For some months, MTN has insisted on relating the number from which my messages originate. I am sure none of the MTN customers sit with a pen taking down numbers in case they might need them and neither does anyone remember anyone else’s number any more. So, what is the point of the slow reading of every single number? I called the call Centre and asked if they could take it off as it wastes my time and I have stopped listening to messages as a result. They told me it is not an option to not be slowly read the number. As we are paying for the call, I resent having to listen to a number. MTN we are not fooled - you are prolonging the message for your own purposes but you will end up with no message center as no one wants to waste their time with this.
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that it is standard for the numbers to be read out on the voicemail platform, we are not able to remove this option.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that it is standard for the numbers to be read out on the voicemail platform, we are not able to remove this option.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
