MTN NEW INSURANCE ADMYNTEC UNACCEPTABLE CLIENT SERVICE

MTN NEW INSURANCE ADMYNTEC - NO SERVICE

I took out phone insurance through MTN. I am very unhappy with the lack of service. I have send numerous emails to MTN customer service with no response. (Unless receiving a ticket number is seen as a response!)

First their administrator was Mobility 24 and their service was excellent. (5 days to lodge claim and receive the repaired device back) Then THEY changed over to Pinnacle marketing. Less efficient but still ok.

From 1 November 2019 MTN changed over to a new administrator being Admyntec WHAT A DISASTER. There is absolutely no customer service what so ever!!!! I lodged a claim on 12 November 2019. NO response from them. So I called them…. And called them. Each call between 15 and 40 minutes!!!! On 19 November the claim was approved and I could pay my R300 access the same day and send proof. Again nothing. No one calling for collection of the phone. Then on 20 November I call them. They confirm payment was received and updated their system.

After numerous promises and "no show" the phone was collected on 28 November (9 days after the excess amount was paid) Again no feedback. Every time I have to call Admyntec it is 15 to 43 minutes of holding on.

There is just no service. I called Admyntec again on 11 December and was told they need a password then the phone will be send to couriers the next day. I advised them that the delivery address is only valid till Monday 16 December 2019. Now since 13h00 you call and fall into a computer system. 15 minutes and no operator to take a call. I need to mention that did get a guarantee that the repair will still be in 2019. What is MTN thinking going from good to fair to the current insurance?? This is just unacceptable and I hope MTN take note that if they deliver the phone after the 16th to the delivery address they will be liable if the phone is lost. It has been a nightmare. We pay for a service we do not receive