MTN NEW INSURANCE ADMYNTEC HAS NO TURNAROUND TIME!

I am REALLY Unhappy with the service I have been receiving from MTN insurance and I have sent emails to MTN claims department no one has attended my matter until a gentleman called Khutso escalated my account to he’s superiors because he had my run around with my claim yet I haven’t received any feed from the 31st October till now how pathetic. No one is able to give me a straight answer as to why there is a held up with my claim (340884), I am just told it is with the relevant department(underwriters) and when I ask for my call to be transferred to the department, they are telling me they cannot that is last person spoke to KATLEGO. I have asked about the turnaround time she tells me there are new insurance and they are telling me they cannot talk to them as they are not dealing with my application only which for me is a sign that their system is flawed because for any business process, there is meant to be a turnaround time. If this relevant department decides to contact me after a month, you mean to tell me I am going to wait for that long? If it's taking them so long to get feedback then what kind of relationship do they have with their insurance company? now I do not understand what is it that is taking them over a week to confirm as if it was a lost phone. This is totally unacceptable and I have been telling them that I use my phone for business and I am losing out on client’s due to their inconvenience but they do not care. I just need ADMYNTEC to pay out my claim as I have paying them well PLEASE!!!!