SB
Shareef B

1 reviews | Active since Apr 2017

19 Apr 2017, 15:47

MTN New Insurance

<p>Asanda George was an absolute pleasure to deal with she took me on a journey whereby she never rushed through anything and made sure that i understood everything with regards to the insurance policy and its wording, she is an asset to MNT New Insurance and will prosper and achieve greats heights with her positive approach to working with customer. She deserves to be used as role model for all new emplyees as at MTN especial your customer care agents that has no inclination how to deal with customers. She is a true gem</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Apr 2017, 16:29
Official

Good Day,

Thank you for taking time to give us this positive feedback.

It is only through feedback from our customers were are able to identify areas of concern and improve on them. It is pleasing to us to know that you are satisfied with the service you received from Asanda George .

Be assured that this compliment will reach Asanda George and her superiors.

We look forward to continue improving on our service delivery to you.

warm regards

mike

Complaints Management Team
Reference Number: ***9