1 reviews | Active since Mar 2009
MTN new contract and Fryay special
<p>I would like to complain about the service offering from MTN. During January, I app**** for a new contract on the Fryay special. I ported my number ( and cancelled my existing Vodacom contract) to join MTN and make use of it's deals. Everything seemed to go smoothly, I received my new phone and the new contract was activated. It is now the 13 March and I am yet to receive my Fryay special. i.e. Th 50GB per month and the 10000 mtn minutes have not been loaded. In addition, the normal contract amount 100 minutes, 2 GB per month and 75 sms has not been loaded for March. I have logged the query with customer care (reference ********** 9). I have also contacted Kreason Govender directly, who sold me the contract. This is NOT what I left Vodacom for. After being a vodacom customer for at least 15 years, I am really regretting my move to MTN. PLEASE LOAD THE BALANCES AS AGREED IN MY CONTRACT WITH YOU!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
