MTN NEW CONTRACT

I needed home wifi uncapped. First of all I struggled to get a new contract as the store said they don't have routers I must order online. No response after sending 5 requests via their website. I had to phone them. After they have processed my request, 3 calls later, I sent my FICA docs via mail. Got the router delivered 5 days later and now the internet is not working. Visited the store, they can't assist me. Said I must contact the customer service. I phoned several numbers almost 10 times today and it send you in circles. You never get to speak to anyone. I have mailed customer care and the person who assisted me without reply. I am not sure if there is a waiting period for activation. No one will know........ Not very happy with the service.