MTN New Contract

Here I am again weeks later, complaining about the same network and the same issue! This is really frustrating honestly. It's been 2 months now applying for a contract and still get the same results... DISAPPOINTMENTS! MTN with its consultants have a tendency /habit of acting as if they want to assist you then boom they leave you hanging in the middle of the process. If there's a higher place where I can take this matter please advise cause I am really tired of going back and forth with the same thing. Yes I would go to other network providers for a contract but I chose MTN for a reason. Trust me me, as soon as I find a way to escalate this I will do so with no hesitation because it is tiring and annoying! If you are unable to assist a customer with their request, be professional by letting them know instead of leaving them hanging. I am really upset