1 reviews | Active since Jul 2015
MTN New Cellphone Contract
I have app**** for a phone contract at MTN in Cevendish Square and my contract was approved. When I went to collect my Phone, I noticed that the sales person has added a new simcard for this new phone but I requested a swim-swipe , basically there was a misunderstanding. The I asked her to assist me on this because I want a simswipe. She advised me that this will take 3 days to be resolved and then I said its fine. This communication happened on the 22 March 2018, when I called the MTN Cavendish no one actually pick-up the phone so i decided to go there on the 26th March and she advised me that the problem has not been resolved.I then sent an email to Cavendish Square and to the person who was assisting me.
No one has actually updated me or call me and give me the progress and they are expecting me to pay the first premium at the end of April but I do not have the device in my hand.
The person who was assisting me from MTN Cavendish is Saajidah Gafieldien. A I would like to cancel the agreement with MTN with immediate effect.
This is really unprofessional and ridiculous.
Good day Odwa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have a request through to our activations team for assistance. You may also contact our call centre @ 808 for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Odwa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have a request through to our activations team for assistance. You may also contact our call centre @ 808 for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,