MTN new cellphone application - 20days no response

I have app**** for a new cellphone contract on the MTN website on the 2nd of September 2024 and submitted my documentation on the same day. I have phoned multiple times every week to track the process and have been sent back an forth and no one can help, all the call centers I have been bouncing between is useless and no one can give me answers. I have been asking to speak to a supervisor and the response I always get is that the supervisors is busy and they cannot take my call. Its now 4 weeks since the application and still no one can advise me on whats happening and why I have not received my contract yet. This process has been a hell of a waste of my time due to useless call center personnel and a complete failure in management that is never available to assist and keep costumers informed and happy. Due this process and my many calls to MTN and Rewardsco my application was "escalated" numerous times and still nothing happend. Every time I was informed that the process takes about 3 to 5 working days. Its been 19 working days since my application and not once have I been called of informed of any issues. At this stage Im considering moving all my company phones as well as my private account to another network as this has been the most frustrating process.