MW
Michael W

1 reviews | Active since Oct 2016

25 Oct 2016, 11:13

MTN New Business Customer Service Not Good

<p>I have endeveoured to obtain a cell phone contract with MTN for the past month now.</p> <p>All the documentation has been provided and the contract has been approved.</p> <p>However there seems to be a problem with the porting of the number between Cell C and MTN.</p> <p>Cell C has no record of the porting request.</p> <p>Emails and phone calls to MTN's Christopher Estrice have been ignored. I don't know what to do further.</p> <p>If MTN wasn't the only service provider in the area I would definitely cancel my application.</p> <p>Quite strange. I would have thought new business would have been high on MTN's list of priorities. </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply26 Oct 2016, 13:01
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the management of the relevant department for urgent attention. They will investigate and feedback to you with a way forward.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards

Winnie

REQ:***

MW
Michael W's update29 Oct 2016, 08:20
Reviewer Update

Still no customer service. I am still waiting for MTN to finalise the matter.